An award any of the following (awards are made on a case-by-case basis):
• An additional repair attempt.
• A replacement vehicle.
• A refund of the purchase price.
• Reimbursement for incidental expenses (towing, rental car, etc.).
• No award.
• Other (some manufacturers offer an extended service contract or attorney fees).
If awarded, you have the option to choose either a vehicle repurchase or replacement. Check with your manufacturer, arbitration program, or the ACP for details of the possible awards an arbitrator may provide. Please note that the arbitrator is unable to alter the terms of the manufacturer’s express new vehicle warranty. If the consumer accepts the decision, the manufacturer must perform the award.